You don’t know what happened on the call they just took…

Receptionists are more than ‘just admin’. They are essential to getting you the care you need.

Despite this, 80% of receptionists say they face abuse on the phonelines every day.

The voice on the other end of the phone is a person too, and their job is not easy. They have to respond to complex scenarios in stressful conditions.

Please take two minutes to watch this video showing some of the difficult situations they have to handle in a day’s work.